Mobile Development FAQ

A:We determine the cost for developing an application or website based on the customer’s desired features and the amount of time required to create it. Our team of programmers will inspect and discuss the web or application with the customer before sending a price quotation.

A:Customers who order an application or website will receive a step-by-step progress report on their order. If you have any specific preferences for how you would like to check the progress, we would be happy to coordinate with our representatives.

A:The time required to create a website or application varies based on the features and size of the system needed for the website or application. An estimated processing time will be provided after we determine what features the customer wants for their web and application.

A:We always maintain the confidentiality of ideas and data related to customer projects. Additionally, we can issue a Non-Disclosure Agreement (NDA) if necessary to protect customer data from being leaked to third parties. This is a reflection of our responsibility in handling confidential projects.

A:The maintenance services we provide are optional, which means that customers can choose whether or not to use them. We offer several maintenance service options to our customers, including:

Monthly maintenance with a 1-year contract duration, although this can be discussed further between PT. APPKEY and the customer.
Maintenance per case. This involves us taking action to address any problems that occur with the website or application made using our company’s services.

A:Payments can be made using the following methods:

Cash payment
Bank transfer (any administration fees from another bank will be paid by the customer)
For projects that require it, we will begin work once the customer has paid a deposit of at least 30% of the total project price.

A:We have the ability to develop applications in any field, as long as they are for the Android and iOS platforms.

A:The time required to develop an application can vary depending on the features needed, ranging from 1.5 to 6 months. However, our experience shows that most applications we have worked on take around 3 months to complete.

A:Typically, when preparing for website or application development, the following items need to be provided: clear and complete information about the desired application/website, a budget, a timeline, content in the form of text and images, and a server. For more detailed information, please visit our website. The data provided by the customer will impact both the time and cost of developing the application or website.

A:Yes, it is true that our development base is located in Bali, Indonesia, but we can provide services and communicate with our clients in English, Japanese, and Indonesian, regardless of their location.

A:Yes, we do provide application maintenance services. However, maintenance service contracts will commence only after the completion of the application development.

A:We can assist customers in creating websites and applications from design to operation. This includes the planning stage, providing design and descriptions, user interface design, application development, server provision, infrastructure, application store account registration, as well as system operation and maintenance.

A:Yes, we can.

A:We have an expert designer who can handle the design of customers’ applications and websites, so they can entrust this task to us.

A:Our company is located in Denpasar, Bali. For further details, please refer to the map on our website to see our exact location.

A:We can continue to provide maintenance services for your application even after it is launched, and we are able to provide ongoing support as needed.

A:Yes, that is possible. Initially, the customer must provide the original source code and specifications of the application or website.

A:Yes, in most cases, our team is involved in the planning phase of projects that clients entrust to us.

A:It depends on the content and operational requirements of the application. If a website or application requires professional maintenance after development, we can provide a separate maintenance contract in addition to the development contract.