Privacy Policy

1. Introduction

PT. APPKEY (hereinafter referred to as "the Company") respects the privacy of our customers and is committed to protecting personal information. This Privacy Policy explains how the Company collects, uses, and protects the personal information of customers who use the services provided by the Company (hereinafter referred to as "the Services").

2. Information We Collect

In providing the Services, the Company may collect the following information:

3. Purpose of Information Use

The Company uses collected information for the following purposes:

• To provide and operate the Services
• To improve chatbot quality and performance
• To provide customer support and technical assistance
• To send service updates and important notifications
• For analysis purposes in product development
• To comply with legal and regulatory obligations

4. Third-Party Disclosure of Information

The Company will not sell, lend, or share personal information with third parties without customer consent. However, this does not apply in the following cases:

• When sharing with trusted service providers entrusted with system operations
• When disclosure is required by law or court order
• In emergency situations to protect user safety
• In the process of company merger, acquisition, or asset sale

5. Data Security

To protect customer personal information from unauthorized access, disclosure, alteration, and destruction, the Company implements the following technical and organizational security measures:

• Data encryption in communication and storage
• Strict access control and multi-factor authentication
• Regular security monitoring and auditing
• Data security training for all employees

6. Data Storage

Customer personal information is stored for the period necessary to provide the Services or comply with legal obligations. After the specified storage period ends, or upon customer request, data will be securely deleted.

7. Customer Rights

Customers have the following rights regarding their personal information:

• Access to personal information and obtaining copies thereof
• Request for correction of inaccurate data
• Request for deletion of personal information
• Restriction or refusal of specific data processing
• Data portability in machine-readable format
• Right to withdraw consent at any time

8. Cookies and Tracking Technologies

The Company uses cookies and similar technologies to enhance user experience, analyze usage patterns, and provide personalized content. Cookie settings can be managed through your browser settings.

9. Policy Changes

The Company may update this Privacy Policy from time to time. In the event of significant changes, we will notify you via email or on our website. Continued use of the Services after changes will be deemed as consent to the updated policy.

10. Contact

If you have any questions about this Privacy Policy or requests regarding the exercise of your rights, please contact us at: